1. About these terms
These terms are between Aureum AI ("we", "us") and you. They apply to your use of this website and, together with any proposal or service agreement we give you, to the services we provide. If a proposal or service agreement says something different from these terms, the proposal or service agreement applies.
By using this website or our services you agree to these terms.
2. Our services
We provide two kinds of service:
- Residential Voice AI. A voice agent that answers inbound calls for a real estate agent, takes the enquiry and passes it on.
- Business AI Services. Voice lines and AI services that follow up, read, draft and answer questions, scoped and built for a business.
What we will deliver for you, and when, is set out in your proposal or service agreement.
3. Using this website
The information on this website is general. It describes what we do and is not advice. We take care to keep it accurate but do not promise it is complete or current. You must not misuse the website, interfere with how it works, or copy it in a way that the law does not allow.
4. Your responsibilities as a client
- Give us accurate information, and tell us when listings, contacts or instructions change.
- Make sure you have the right to forward calls to us and to give us the listings, documents and records you send us.
- Comply with the laws that apply to your business, including privacy, call recording, and the rules for calls and messages sent to customers.
- Tell your own customers what they need to know about how their calls and information are handled.
- Check what the service produces before you rely on it, as set out in section 5.
- Pay our fees on time.
5. AI services and their limits
Our services are automated and use artificial intelligence. They are built to be accurate, but they can mishear, misunderstand or make mistakes.
- A voice agent takes and passes on enquiries. It does not replace your judgment and does not act as your licensed representative.
- What our other services produce, such as sorted and flagged documents, meeting summaries, action lists, drafted reports and answers drawn from your documents, is prepared for a person at your business to check before it is relied on.
- Follow-up calls and messages are sent in your name, on the schedule and wording you approve.
- Nothing the services produce is legal, financial, valuation, tax or compliance advice.
You remain responsible for the decisions you make and the documents you issue.
6. Fees
Fees, billing dates and how GST applies are set out in your proposal or invoice. If an invoice is overdue, we may pause the service after giving you notice and a reasonable chance to pay.
7. Term and cancellation
Unless your agreement says otherwise, there is no lock in. The service runs month to month, and either of us can end it by giving the other written notice. It then ends at the close of the current billing period.
Either of us can end the service straight away if the other seriously breaches these terms and does not fix the breach within a reasonable time of being asked to.
When the service ends we stop answering your calls. On request we will return your data to you or delete it, except where the law requires us to keep it.
8. Your data and our technology
You own the data, listings and documents you give us, and the records created from your calls. You give us permission to use them to provide the service to you and to improve it for you. We do not use your data to build or improve the service for another client.
We own our technology: the software, agent designs, prompts, workflows and know-how we use to deliver the services. You may use what the services produce for you in your own business.
9. Confidentiality
Each of us will keep the other's confidential information confidential, use it only for the purposes of the services, and disclose it only where the law requires or the other agrees.
10. Privacy
We handle personal information as set out in our privacy policy. How we protect it is set out on our security page.
Some of our service providers store or process information outside Australia, in the countries named in our privacy policy. You agree that we may use those providers to deliver the services, and we take reasonable steps to make sure they handle the information consistently with the Australian Privacy Principles.
11. Availability
We aim to keep the services running at all times, but they depend on phone networks and other third party systems that we do not control. We do not promise the services will be uninterrupted or free of errors. We will tell you in advance about planned maintenance where we can.
12. Your rights and our liability
Nothing in these terms excludes, restricts or modifies any right or guarantee you have under the Australian Consumer Law or any other law that cannot be excluded.
Where the law allows us to limit our liability for failing to meet a consumer guarantee, our liability is limited to supplying the services again or paying the cost of having them supplied again.
Otherwise, and to the extent the law allows:
- neither of us is liable to the other for indirect or consequential loss, including loss of profit, revenue or opportunity; and
- each party's total liability to the other in connection with the services is limited to the fees paid for the services in the 12 months before the claim arose.
13. Changes to these terms
We may update these terms. The date at the top of the page shows when they were last updated. If a change materially affects a current client, we will give reasonable notice before it takes effect.
14. Governing law
These terms are governed by the laws of New South Wales, Australia. Each of us submits to the courts of New South Wales.
15. Contact
Questions about these terms: info@aureumai.net.