1. Our approach
We handle phone enquiries and business documents for our clients, so we collect only what the service needs, keep it only as long as it is needed, and limit who can reach it.
2. Where data is held
Client records and call data are held with established cloud hosting providers. At the date of this page, our client records are hosted in Australia, in Sydney, some call and speech processing takes place in the United States, and some workflow automation data is processed in the European Union (Germany). Our privacy policy explains this in more detail.
3. Encryption
- In transit. Data moving between callers, our systems and our providers travels over encrypted connections.
- At rest. Stored records and call recordings are encrypted by the hosting providers that hold them.
4. Access
- Access to client data is limited to the members of our team who need it to run the service.
- Each client's records are tagged to that client, and enquiry details are delivered only to the client the call was for.
- We do not use one client's data to build or improve the service for another client.
5. Our providers
We build on established providers for telephony, speech, AI language models, automation and hosting. They process data on our behalf under their own security and data protection terms. We keep a list of these providers and the country where each one processes data, and we share it with clients on request, including as part of a security review.
6. Call recordings and documents
- Calls are recorded and transcribed so enquiries are passed on accurately. Callers are told at the start of the call.
- Material you give us for our other services, such as email, invoices, meeting recordings and internal documents, is used for that work only.
- When a service ends, we return or delete your data on request, except where the law requires us to keep it.
7. People stay in the loop
Our services prepare, capture and draft. A person at your business reviews what matters before it is relied on: your agent follows up the enquiry, and your team checks a flagged document, a drafted report or an action list before acting on it.
8. If something goes wrong
If we become aware of a data breach that affects your information, we will tell you promptly, explain what happened and what we are doing about it, and work with you on any notifications required under Australia's Notifiable Data Breaches scheme.
9. Reporting a concern
If you believe you have found a security problem with our services or this website, email info@aureumai.net. Please include enough detail for us to reproduce it. We will acknowledge your report and keep you informed.