This Privacy Policy explains how Aureum AI Pty Ltd ("Aureum AI", "we", "us", or "our") collects, uses, stores, and protects your personal information when you use our website and services. By using our services, you agree to the practices described in this policy.
1. Who We Are
Aureum AI Pty Ltd is an Australian technology company that provides AI-powered phone answering services to real estate professionals. Our registered address is in Australia, and we operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
If you have questions about this policy, you can contact our Privacy Officer at: privacy@aureumai.com.au
2. Information We Collect
Information you provide directly
- Name, email address, phone number, and agency details when you submit an enquiry or sign up
- Billing information for payment processing (handled by our secure payment processor)
- Communications you send to us, including enquiries, support requests, and feedback
Information collected through our service
- Call recordings and transcripts from calls handled by Aureum AI on behalf of our agent clients
- Caller names, phone numbers, and messages left with our AI assistant
- Call metadata including date, time, duration, and call outcome
Information collected automatically
- Website usage data including pages visited, time on site, and referring URLs
- Device information including browser type, operating system, and IP address
- Cookies and similar tracking technologies (see Section 8)
3. How We Use Your Information
We use the information we collect to:
- Deliver our services — answer calls on behalf of agent clients and relay messages
- Communicate with you — respond to enquiries, provide support, and send service notifications
- Process payments — manage billing and invoicing for our subscriptions
- Improve our service — analyse usage patterns to improve our AI and user experience
- Comply with legal obligations — meet our obligations under Australian law
- Send marketing communications — only where you have opted in (you may unsubscribe at any time)
4. Disclosure of Your Information
We do not sell your personal information. We may share your information with:
- Agent clients — caller messages and details are shared with the relevant real estate agent as part of our service
- Service providers — trusted third parties who assist us in operating our platform (e.g., cloud hosting, payment processing, analytics) under strict data processing agreements
- Law enforcement or regulators — where required by law, court order, or regulatory requirement
- Successors — in the event of a merger, acquisition, or sale of business assets
All third-party service providers are required to handle your data in accordance with Australian privacy law and our data processing agreements.
5. Call Recording and Transcription
Our core service involves recording and transcribing telephone calls. By using Aureum AI, our agent clients acknowledge that:
- Calls handled by Aureum AI are recorded and transcribed
- Callers may or may not be informed that they are speaking with an AI assistant, depending on the agent's configuration
- Call recordings are stored securely and accessible only to the relevant agent client and Aureum AI staff for service purposes
- Recordings are retained for a period of 12 months, after which they are permanently deleted unless a longer period is required by law
We comply with all applicable laws regarding the recording of telephone conversations in Australian jurisdictions.
6. Data Security
We take the security of your personal information seriously. Our security measures include:
- End-to-end encryption for all call data in transit and at rest
- Access controls limiting data access to authorised personnel only
- Regular security audits and penetration testing
- Secure, Australian-based cloud infrastructure
- Staff training on data protection and privacy obligations
For full details on our security practices, please see our Security page.
7. Your Rights
Under the Privacy Act 1988 (Cth), you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information, subject to our legal obligations
- Complain if you believe we have breached the Australian Privacy Principles
To exercise any of these rights, please contact us at privacy@aureumai.com.au. We will respond to all requests within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8. Cookies
Our website uses cookies to improve your experience. We use:
- Essential cookies — necessary for the website to function correctly
- Analytics cookies — to understand how visitors use our site (anonymised)
You can disable cookies in your browser settings. Note that disabling cookies may affect the functionality of our website.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@aureumai.com.au
- General enquiries: hello@aureumai.com.au